Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our policies and practices.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, express interest in obtaining information about us or our products, make a purchase, opt in to communications, or otherwise contact us.

The personal information we collect may include:

• Name and contact information (email address, phone number, shipping and billing address).
• Order history and transaction details.
• Account credentials.
• Feedback, reviews, and survey responses.
• Device information, IP address, and browsing data.

How We Use Your Information

We use the information we collect for various business purposes, including:

• Processing and fulfilling your orders.
• Managing your account and providing customer support.
• Sending transactional emails and order confirmations.
• Sending marketing communications with your consent, including email and SMS messages.
• Improving our website, products, and services.
• Detecting and preventing fraud.
• Complying with legal and regulatory obligations.

Marketing SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages from Shop Appliances LLC, you consent to receive marketing SMS messages, which may include:

• Promotional offers, sales, and exclusive discounts.
• Product announcements and seasonal campaigns.
• Limited-time promotions and incentives.

Message frequency varies based on your interactions and promotional activity. You may receive up to 4–8 messages per month, depending on engagement.

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply.

Order Status, Tracking, and Delivery Alerts (Transactional SMS)

Separately from marketing SMS, we may send transactional text messages related to your orders and service experience.

• Order confirmations and status updates.
• Shipping and tracking notifications.
• Delivery scheduling reminders and delivery alerts.
• Installation scheduling and service notifications.

These transactional messages are intended to help fulfill your purchase and coordinate delivery-related services. Message frequency varies based on your order activity.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message. After opting out, you may receive one final confirmation message.

For help, reply HELP or contact us using the information in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, and improve your shopping experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

Third-Party Services

We may use third-party service providers to help us operate our business and website or administer activities on our behalf, such as sending emails or text messages, processing payments, providing delivery and installation services, and analyzing website usage.

These third parties may have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

SMS Data & Consent Disclosure

We take your mobile privacy seriously.

We do not sell, share, or rent your SMS opt-in information or consent to any third party for marketing or promotional purposes.

No phone or mobile number information will be shared with third parties or affiliates for marketing purposes.

However, we may share limited personal data, including SMS opt-in or consent status, with third parties solely to provide messaging services, such as:

• SMS platform providers.
• Mobile phone carriers.
• Vendors involved in message delivery and customer support.

All data shared for SMS purposes is used only to deliver the messages you have explicitly consented to receive.

If we share personal data with non-affiliated third parties for other legitimate business purposes, SMS opt-in data and consent are explicitly excluded, as SMS communications require direct, one-to-one consumer consent.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information.
• The right to rectify or update your personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: