Hear how customers rate ShopAppliances.com

Amazing Experience, would shop here again

I recently bought a full Samsung kitchen package from ShopAppliances.com and honestly I feel like I should share my whole experience because it really surprised me in a good way. At first I was a bit nervous ordering everything online since it was a pretty big purchase for me. I got the refrigerator, range, microwave and dishwasher and I was trying to find the best deal possible. After looking around on different sites I ended up choosing Shop Appliances because the price on the package was definitely better and I liked that they show all the discounts clearly so you know exactly what you are paying for. The checkout was simple and I did not have any issues placing the order which was already a relief. What actually impressed me more was the follow up after I bought it. I got emails with updates about when the order was getting processed and then when it was shipped out. The delivery team came on the scheduled day and they brought everything nicely packed and without any visible damage which is not always the case with big appliances. They also helped me check each item to make sure it was the correct model numbers. The Samsung package itself is great. The refrigerator is bigger then what I had before and the inside layout makes it easier to organize stuff. The range heats up fast and looks modern and the microwave is simple but does what we need. The dishwasher is quieter then my old one and honestly that alone makes me happy because I hate loud dishwashers running at night. One thing I really liked about ShopAppliances.com is that I never felt like they were ignoring me. I reached out once to confirm some details and they answered pretty fast, not instantly but within a reasonable time. Also the price I paid was actually lower then a few other stores I checked. For a full kitchen package I feel like I really got my moneys worth. Overall I am satisfied with the whole experience. The deal was good, shipping was smooth, and the appliances are working like they should. I would probably order from them again when I need something else because honestly everything went better then what I expected when ordering such big items online.

Thrilled With My Electrolux Washer and Dryer Purchase

I recently purchased an Electrolux washer and dryer set from ShopAppliances.com, and I can honestly say the entire experience from pre-purchase to post-delivery was outstanding. Before I even placed the order, their website made it easy to compare models, specs, and promotions. I had a few questions about capacity and installation requirements, so I called their customer support team. They were patient, knowledgeable, and did not rush me into a decision. They explained the differences between a few Electrolux models and helped me feel confident that I was choosing the right set for my home. Once I placed the order, I immediately received updates and clear communication about delivery scheduling. The delivery team arrived on time, handled everything carefully, and even took the extra step of making sure the appliances were set up exactly where I wanted them. They hauled away my old units, unpacked the new ones, and left everything spotless. Since the purchase, I have been extremely happy with both the performance of my Electrolux appliances and the level of follow-up service. ShopAppliances checked in to ensure everything was working properly and reminded me of the extended warranty and support options. That kind of post-purchase care is rare these days and shows they truly value their customers. Overall, ShopAppliances.com delivered a seamless, stress-free shopping experience that exceeded my expectations. I would highly recommend them to anyone looking for new appliances because you will get fair pricing, great service, and the peace of mind that you are in good hands.

Pleasant experience w/ a GREAT COMPANY!

Our old downdraft oven finally gave out after 29 years. I searched the internet over and over, I checked the big box stores over and over and never could find a downdraft that was affordable and fit the space in our counter that we needed. One day, I came across Shop Appliances, and I am so BLESSED that I did, it was on sale and what was great about it, they had a phone # that you could talk to a “REAL” person and not some recording. Natasha answered the phone and I told her that I NEEDED to know the exact measurement from the rear of the oven to the front of the oven door, most of the sites that I visited only listed the measurement to the handle. To my amazement, Natasha advised me that they had one on the showroom floor and she would be back in a moment. When she came back she not only had that measurement but all the measurements that I needed. She was so helpful, she sent me a link to complete the purchase, told me what to expect and even gave me some insight on attachments for the KitchenAide downdraft I had purchase. The entire process was super easy, super quick, and Shop Appliances were the best. Their customer service is one that truly CARES about their customers, I actually felt like I had found the people that are the leaders in this industry, and I live in Virginia and Natasha was in New York, but again, she made the transaction so pleasant. If you need any appliance’s look no further than Shop Appliances. They ROCK!

I needed a new outdoor icemaker

I needed a new outdoor icemaker. Searched websites that reviewed appliances. Decided to stay with a Kitchenaid, good rating and a match to the size I need to fit into a cabinet. I searched appliance websites looking for a good price, delivery and set up. Costco, Home Depot and Lowe’s either didn’t have the model I wanted or did not deliver, set up the new one and take the old one away. Shop Appliance had everything and did everything. Even though it was a NY store and I’m in South Carolina, I decided to call them. I got Natasha on the line. I could tell right away she knew what she was doing. Great personality, can do attitude and very accommodating. The transaction was done very quickly and accurately. The shipping company was a little slower delivering the ice maker than originally stated. The two young men who delivered it were very careful and polite, but probably never set up one of these before. They didn’t align a drain hose to drain opening and later that day I had water pouring out from under the outdoor kitchen cabinet. I call Natasha and told her I had some great guys who could ser it up right. I asked for a $59 refund for the installation portion of the bill. She issued it immediately. Great service!!! I would definitely call Natasha the next time I need an new appliance. Ask for Natasha. She’s terrific.

I recently purchased the Black Speed Queen washer and dryer set from ShopAppliances.com, and I could not be happier with the entire experience.

I recently purchased the Black Speed Queen washer and dryer set from ShopAppliances.com, and I could not be happier with the entire experience. From the moment I started shopping, their team guided me through the options and explained what makes Speed Queen unique compared to other brands. I wanted a set that was built to last and could handle heavy loads, and they were honest, patient, and extremely knowledgeable. I felt like I was getting advice from someone who really cared about matching me with the right appliances, not just making a sale. The delivery process was just as smooth. The crew arrived right on schedule, installed the units quickly, and made sure everything was level and running properly. They even hauled away my old machines without any hassle. The finish on this black set looks incredible in my laundry room, and the build quality is second to none. Since installing, the Speed Queen set has exceeded expectations. The washer is powerful yet gentle on clothes, and the dryer is fast and efficient. ShopAppliances followed up afterward to ensure I was satisfied, which shows how much they value their customers beyond the sale. If you are looking for reliable appliances with top-notch service before and after the purchase, I highly recommend both Speed Queen and ShopAppliances.com.

ShopAppliances.com Review - Day 1: Seamless Browsing Experience

I recently decided it was time to replace my outdated refrigerator, so I turned to ShopAppliances.com after seeing their ads for unbeatable prices. Right off the bat, their website impressed me with its clean design and intuitive navigation. The search filters let me narrow down options by brand (I was eyeing LG and Samsung), size, and features like energy efficiency, which saved me from wading through endless listings. Within minutes, I found a sleek French door fridge with a 30% discount—a deal I couldn’t find at big-box stores. What stood out was the detailed product info, including specs and customer reviews. I appreciated the live inventory tracker that confirmed stock availability before getting my hopes up. Still, the checkout process was smooth, with clear delivery options (In-Home delivery or White Glove). I opted for In home delivery and got a confirmation email instantly. Customer support also deserves a nod—I used their live chat to ask about installation, and the rep was quick, friendly, and U.S.-based. For a first-time buyer, ShopAppliances.com made appliance shopping less daunting than expected. If you’re after variety and deals without the retail hassle, I’d recommend giving their site a spin. Excited to see how delivery goes!

Great customer service with Natasha!

We have been looking for a new oven and were hesitant to make a choice online with so many options available. I called shop appliances expecting to wait on hold and eventually speak to someone who would put my order through without real knowledge of the appliances other than what was shown in the specifications portion online. Natasha answered the phone after one ring with such a wonderful disposition and readiness to help with all my concerns! I even expressed nervousness about picking a complimentary color for our oven and existing appliances. She immediately started walking around the showroom to provide me with real time photos of different colors and designs. She even allowed me to send her photos of my kitchen and helped me make a color choice with so much confidence! Natasha went out of her way to make sure I got the best pricing available with all the accessories I wanted. You can tell she truly cares about the customers she works with and gives the best experience possible! You will never get this type of kind, caring and knowledgeable customer service at Home Depot, Lowe’s etc. Not to mention the pricing was significantly better than any other site I researched!

As advertised, a truly white glove delivery and installation experience!

I recently purchased a new GE 24" gas range from shopappliances.com and I couldn't be more pleased with the entire experience. ​The process of selecting and purchasing the range was incredibly easy and straightforward. The website was clear, pricing was competitive, and the checkout process was hassle-free. ​The real highlight of my experience, however, was the delivery and installation service. Shopappliances.com advertised "White Glove Delivery," and that is exactly what I received. ​The delivery and installation team, led by Walid, was absolutely fantastic. They were professional, punctual, courteous, and efficient. Walid ensured the new range was delivered with care, the old appliance was removed, and the new GE gas range was installed perfectly and meticulously. The entire process was seamless and stress-free, demonstrating the highest level of service. ​I am extremely pleased with my new GE range and the exceptional service provided by shopappliances.com and Walid's team. I will absolutely recommend them to friends and family looking for a new appliance purchase and a truly premium delivery experience!

WHO made my experience great.

I am an elderly person living in a very small community in mid-Michigan. I was told that Speed Queen washing machines are the best home washing machines. I found SHOP APPLIANCE carries speed queen washers. After deciding what I hope will serve my needs, I saw that they'd have to be shipped here and called the support phone number to find out more details. I spoke with ALFRED about my concerns. He was able to make arrangements that would fit my needs and got my order all completed as I asked. I could not have asked for better customer support and service. He was very patient and listened to me and took care of my needs. I was determined to get a Speed Queen laundry set after my approximately 2 year old washing machine crashed and would have cost more than it is worth to repair. It should have lasted longer than 2 years!! Alfred helped me accomplish that. I didn't feel taken advantage of or treated badly as happens frequently to elderly customers. THANK YOU!!

My gas range made it in time for Thanksgiving dinner.

I ordered a gas range at a great Black Friday price. Delivery was originally set for Monday of Thanksgiving week, but I explained that work Mondays and Wednesdays. Although Shop Appliances' customer service said it would be difficult to reschedule due to the holiday, they ultimately managed to arrange delivery on Tuesday morning. Unfortunately, the delivery didn’t happen, leaving me without a stove two days before Thanksgiving after removing my old one with the expectation of the Tuesday delivery. Despite the setback, they worked hard to fix the issue and delivered early Wednesday morning before I had to leave for work. To make up for the inconvenience, they installed the new range for me, provided a new gas hose, and hauled away the old range. Both Walid and James worked very hard and diligently to ensure that my experience with Shop Appliances was a positive one and they succeeded with flying colors.