Hear how customers rate ShopAppliances.com
Read what homeowners, builders, and designers say about our pricing transparency, order follow-through, and problem-solving support before you place your own order.
Verified customers only
Every review is tied to a real order and screened before publishing.
Service you can measure
See ratings on speed, communication, and post-sale support.
What to expect
From first quote to installation day, learn where we shine and how we improve.
Replies in under one business hour
4.8
out of 5 stars
Based on 203 verified reviews from Google & ShopAppliances.com
Verified based on 203 submissions
“They made coordinating our full kitchen renovation feel effortless.”
Alexandra in Austin, TX upgraded five luxury appliances with our concierge team guiding every step.
98% of shoppers rate our guidance as "outstanding"
From first consultation to post-install care, a dedicated appliance expert has your back.
Custom packages for builders & designers
We collaborate with trade partners on spec packages, exclusive incentives, and flexible logistics.
Coast-to-coast coverage
Seamless coordination with vetted carriers ensures your appliances arrive ready for installation.
What customers are saying
We combine Google reviews with stories submitted directly to ShopAppliances.com so you can explore every experience in one place.
Elle Hargrove
2 days ago
Amazing service I would recommend to…
Amazing service I would recommend to all friends and family.
Karla Poer
3 days ago
James B
James B. at Shop Appliances has been a most helpful and encouraging sales representative to work with as we purchased an Ilve Nostalgie gas range. He is very knowledgeable about the products, enthusiastic about the Ilve brand, diligent about assisting in solving problems, and patient with our questions/concerns (some resolved, some in process.) James is helping make our Ilve purchase not only a memorable one but a happy one. Thank you, James!
Jonathan Jumbo
3 days ago
Amazing service
Amazing service Amazing service Amazing service
Ryan Martinez
3 days ago
Shopappliances has been a pleasure to work…
Shopappliances has been a pleasure to work with! Seemless work and continuous communication drives our working relationship that provides the best possible! 10/10 experience with Michael.
Bob Doyle
3 days ago
Great communication .
Great communication .. even during a snow storm!! They are timely with returning emails and keeping us in loop on timing of shipping, delivery dates and responding to questions. It was a pleasure to have a company that actually cares for their customers!
Doug Cole
3 days ago
Order a kitchen package to be delivered…
Order a kitchen package to be delivered to Las Vegas but it was delayed due to snow storm. Since it would not arrive in time I needed to cancel and they provided me with a full refund.
Robin
3 days ago
Mike responds quickly to phone calls…
Mike responds quickly to phone calls and gives great pricing! He is pleasant to talk to and always answers my questions!
Joseph Gorab
3 days ago
Shop Appliances offered great customer…
Shop Appliances offered great customer service on a tricky order that i had to adjust a couple of times. Very happy with their fast response times and flexibility in making sure i got what i needed.
Savannah Patten
3 days ago
Very fast customer service and the best…
Very fast customer service and the best prices available ! The agent was so helpful when I forgot to add part of my order and was able to get it squared away easily. Thank you so much ! Savannah
Terika Davis
4 days ago
5 Stars
Walid from Shop Appliances provided excellent customer service. He was patient, attentive, and made the entire experience smooth and stress-free. I truly appreciated his professionalism and willingness to help. I would definitely work with him again and recommend him to others.
A snapshot of recent wins
From first-time homeowners to multifamily builders, these reviews capture how our team removes the friction from major appliance purchases.
Amazing service I would recommend to…
Amazing service I would recommend to all friends and family.