Customer stories that keep our team inspired every day
Discover how ShopAppliances.com makes kitchen and laundry upgrades effortless. Hear from real customers, browse verified Google reviews, and share your own experience with our concierge team.
Based on 128 Google reviews
5.0 / 5
5 featured stories
Our promise
We treat every project like it's for our own homes—transparent pricing, concierge guidance, and thoughtful follow up.
98% of shoppers rate our guidance as "outstanding"
From first consultation to post-install care, a dedicated appliance expert has your back.
Custom packages for builders & designers
We collaborate with trade partners on spec packages, exclusive incentives, and flexible logistics.
Coast-to-coast coverage
Seamless coordination with vetted carriers ensures your appliances arrive ready for installation.
Why people love working with us
A quick snapshot of the feedback themes that appear again and again in our Google reviews.
Concierge level product guidance
"They helped me navigate dozens of SKUs to design a dream kitchen within budget."
Delivery coordination that feels effortless
"ShopAppliances handled permits, scheduling, and installer referrals like magic."
Pricing transparency & exclusive incentives
"They beat big-box pricing and secured an extra manufacturer rebate for me."
What people are saying right now
These recent Google reviews highlight how our team supports major renovations, multi-unit projects, and appliance refreshes across the country.
Outstanding service and quick delivery. ShopAppliances.com made upgrading our kitchen effortless!
Verified Google Customer
Recently
Google Reviews
I had an excellent experience from beginning to end! The staff was friendly, informative, and accommodating, and they offered a wide range of top-quality appliances at reasonable prices. The delivery was quick and hassle-free. I’ll definitely return for my next purchase!
Ashley Setton
5 months ago
Google Reviews
This online appliance shop is like no other. The customer service team is top-notch and knowledgeable. The website is excellent and provides tons of information, but if you need more, the team is happy to help. I actually could not believe the level of service provided, from the moment I clicked on their website right up to the capable delivery people who arrived exactly on time and were very careful with my new appliances. Communication was excellent throughout. In particular, Joey and Kira were both incredibly helpful and I am thrilled with my purchase.
MaryAnne
4 months ago
Google Reviews
From start to finish, it was a fantastic experience! The team was knowledgeable, helpful, and patient. They had a great selection of high-quality appliances at affordable prices. Delivery was fast and smooth. I'll be back for my next purchase!
Atara Setton
5 months ago
Google Reviews
Great experience from start to finish! The staff was knowledgeable, helpful, and patient, and they had a wide selection of quality appliances at fair prices. Delivery was fast and smooth. I’ll definitely be coming back for my next purchase!
Charles A
5 months ago
Google Reviews
Michael helped confirm the dishwasher interior layout exactly as shown in Shop Appliances photos and videos, no surprises or disappointments when it arrived which happens too often with purchases unfortunately.
nitnot nit
18 days ago
Google Reviews
Stories from ShopAppliances customers
These reviews were submitted directly through ShopAppliances.com and showcase how our concierge approach supports every project—big or small.
Appliance 5 star and customer support amazng
24 minutes ago
I got all the appliances for my house from Shop Appliances and honestly it was a super smooth experience. Prices were good compared to everywhere else I looked and they actually had everything in stock. Delivery was on time and they set everything up right where I wanted it. What really stood out was the customer support they even emailed me after delivery to make sure everything was good, and then called a few weaks later just to check in. Been using everything for a few months now and no issues at all. Fridge, washer, dryer all work great. I’ll deff go back next time I need smt.
Love this dryer its so quiet and efficient. Shop Appliances was an excellent company to work with.
about 1 hour ago
Love this dryer it's so quiet and efficient. Shop Appliances was an excellent company to work with, and their customer service was above and beyond. Would recommend 10/10!
Great dishwasher! Loads of room inside for lots of dishes.
about 1 hour ago
Great dishwasher! Loads of room inside for lots of dishes. Works great and efficiently. Connects to my LG app so I can connect with it on the go! Delivered proficiently and intact. Highly recommend this dishwasher.
Designer Pick: Limited Edition ILVE That Elevates the Kitchen
3 days ago
I chose the ILVE UP488NMPSSG Nostalgie II 48 inch Dual Fuel Range for a client because the stainless finish, brass trim, and black brass burners create a timeless focal point. As a designer, I appreciate how the proportions, knobs, and detailing read premium in person, while the ovens hold temperature consistently for reliable baking and roasting. ShopAppliances.com had the best deal I found and checkout was simple, which made the purchase easy to recommend.
Compact, Quiet, Condo-Friendly Electrolux Pair
3 days ago
Bought the Electrolux ELFW4222AW washer and ELFE4222AW dryer from ShopAppliances.com and the entire process was smooth, from ordering through delivery and installation. After a month of use, the washer cleans very well and the high spin leaves clothes barely damp, and the compact stack fits perfectly in a small closet. The ventless dryer takes a little longer than a vented unit, but it is quiet, gentle on fabrics, and dries thoroughly. Overall, this is a fantastic space-saving set for apartments and condos.
A snapshot of recent wins
From first-time homeowners to multifamily builders, these reviews capture how our team removes the friction from major appliance purchases.
Appliance 5 star and customer support amazng
I got all the appliances for my house from Shop Appliances and honestly it was a super smooth experience. Prices were good compared to everywhere else I looked and they actually had everything in stock. Delivery was on time and they set everything up right where I wanted it. What really stood out was the customer support they even emailed me after delivery to make sure everything was good, and then called a few weaks later just to check in. Been using everything for a few months now and no issues at all. Fridge, washer, dryer all work great. I’ll deff go back next time I need smt.