Hear how customers rate ShopAppliances.com
Read what homeowners, builders, and designers say about our pricing transparency, order follow-through, and problem-solving support before you place your own order.
Verified customers only
Every review is tied to a real order and screened before publishing.
Service you can measure
See ratings on speed, communication, and post-sale support.
What to expect
From first quote to installation day, learn where we shine and how we improve.
Replies in under one business hour
4.4
out of 5 stars
Based on 376 verified reviews from Google & ShopAppliances.com
Verified based on 376 submissions
“They made coordinating our full kitchen renovation feel effortless.”
Alexandra in Austin, TX upgraded five luxury appliances with our concierge team guiding every step.
98% of shoppers rate our guidance as "outstanding"
From first consultation to post-install care, a dedicated appliance expert has your back.
Custom packages for builders & designers
We collaborate with trade partners on spec packages, exclusive incentives, and flexible logistics.
Coast-to-coast coverage
Seamless coordination with vetted carriers ensures your appliances arrive ready for installation.
What customers are saying
We combine Google reviews with stories submitted directly to ShopAppliances.com so you can explore every experience in one place.
Monica Martin
4 days ago
Washer Dryer
It takes them weeks to deliver and when merchandise arrives it is damaged. If one returns both back because one wants a new working set they charge an almost 300$ fee without notifying you ahead of time. Take your business somewhere else . Not worth the aggravation.
Jen
5 days ago
A very pleasant experience
I had a very pleasant experience communicating with Shop Appliances. The staff was friendly, responsive, and helpful with my questions. I really appreciated the professional and courteous service.
Jeff
5 days ago
Extremely pleasant experience
Extremely pleasant experience The sales person ralph was extremely knowledgeable and was able to help me select a range that worked for my needs and budget. He also offered some additional discounts to help us out with this sudden replacement.
Gloria Ugwu
5 days ago
They were really friendly and helpful…
They were really friendly and helpful during the install!
John Delm
5 days ago
It’s very hard to trust people nowadays…
It’s very hard to trust people nowadays especially a stranger on the phone but Nick will do everything he promises Months after my delivery Ive emailed and called him several times he always picks up and responds. warranty questions rebate issues literally everything So many shady salesman online glad to find a professional that puts people first
Dan Elsberry
5 days ago
Feriel was terrific to work with during…
Feriel was terrific to work with during the return process. She was quick to respond and helpful through the whole process. I felt I was in good hands.
Isaac R
5 days ago
Excellent appliances
Excellent appliances. Fast service. Easy to work with. Highly recommended!
Keith Jenkins
5 days ago
Natasha was absolutely amazing
Natasha was absolutely amazing! She was incredibly helpful, knowledgeable, and genuinely a pleasure to work with. Her sense of humor made the entire experience even better. It’s not often you come across someone who provides such outstanding customer service while making you feel so comfortable and valued. Natasha truly went above and beyond, and it shows that she takes pride in what she does. She deserves every bit of recognition for the exceptional service she provides. Thank you Natasha!
HM
6 days ago
Super professional
Very professional. Punctual delivery and expert installation, and above all, polite and respectful of the apartment.
Leslie Sanders
6 days ago
Nick was absolutely exceptional and…
Nick was absolutely exceptional and truly a pleasure to work with! His customer service was outstanding from start to finish. He was incredibly friendly, patient, knowledgeable, and kind, and he went above and beyond to make sure everything was handled smoothly. It’s rare to come across someone who genuinely takes pride in providing such excellent service. Nick made the entire experience easy and enjoyable, and I truly appreciate all of his help. I would highly recommend him to anyone and will definitely purchase from him again!