ShopAppliances.com Returns & Refunds Policy
At ShopAppliances.com, customer satisfaction is our top priority. To ensure your shopping experience remains easy and stress-free, we've outlined our straightforward Return Policy below.
General Return Guidelines
- Return Window: Items can be returned within 60 days from the delivery date. Items returned after 60 days are not eligible for refunds.
- Condition of Returned Items: Products must be unused, in new condition, and include original packaging, manuals, accessories, and parts. Installed or visibly used items may either be ineligible for return or subject to a restocking fee.
- Proof of Purchase: Returns must include proof of purchase, such as an order confirmation number, receipt, or invoice.
How to Initiate a Return
- Contact Customer Service: Reach our Customer Support team via Live Chat, our Online Support Ticket System, or by phone at (646) 461-6811 to obtain a Return Merchandise Authorization (RMA) number.
- Package the Item: Securely pack the product in its original packaging, including all accessories and manuals. Clearly indicate your RMA number on the package.
- Return Shipping: Customers are responsible for return shipping fees unless the return is due to a ShopAppliances.com error (such as receiving an incorrect or defective product). Original shipping and handling charges are non-refundable.
- Inspection & Refund Process: Upon receipt, our team will inspect your returned item. Refunds are processed within 7-10 business days after inspection and approval and will be credited back to your original payment method.
Return Eligibility & Exceptions
- Custom Orders: Custom-built or special-order products cannot be returned unless defective or damaged.
- Large Appliances: All large appliances will incur up to a 10% restocking fee, regardless of use. Installed appliances are non-returnable unless proven defective or damaged.
- Clearance & Final Sale Items: All clearance and final sale items are non-returnable.
- Damaged or Defective Items: Notify our Customer Support within 48 hours of delivery. We will arrange for a replacement or a full refund, including return shipping.
Non-Returnable Items
- Custom-built or special-order products
- Clearance and final-sale products
- Opened and installed large appliances
- Gift Cards
Exchanges & Restocking Fees
- Exchanges: If you wish to exchange an item, please contact Customer Support for availability. If the product is unavailable, a refund or alternative solution will be provided.
- Restocking Fees: A restocking fee of up to 10% applies to all large appliances, regardless of whether they have been opened or used. No restocking fee applies to unopened, new-condition items excluding large appliances.
Order Cancellation Policy
- Before Shipment: Orders canceled prior to shipment will receive a full refund.
- After Shipment: Orders cannot be canceled once shipped. Please initiate a return after delivery following our standard return guidelines.
Return Policy FAQs
- Can I cancel an order after shipping? Orders that have shipped cannot be canceled but can be returned following our Return Policy upon delivery.
- How are refunds issued? Refunds are credited to the original form of payment within 7-10 business days after the return is approved.
- Are cancellation fees applicable? No cancellation fees apply to orders canceled before shipment. Orders canceled after shipment may incur return shipping costs and potential restocking fees.
Thank you for choosing ShopAppliances.com for your appliance needs. We're committed to providing a transparent, smooth, and hassle-free shopping experience.