Frequently Asked Questions
Browse delivery details, installation help, returns, and order support. Use the guide on the left to jump to any topic.
Shipping & delivery
Delivery timelines, thresholds, and what to expect on day-of delivery.
Installation & haul-away
Add-on services, preparation, and safety tips. For full delivery and installation preparation details, see the Delivery & Installation Preparation Guide.
Returns policy
Return windows, damages, and coverage details. Review the full returns policy.
Orders & tracking
Order changes, tracking, and payment.
Service & warranty
Service scheduling, warranty coverage, and what qualifies as a return.
Payments & billing
Refund timing, damage allowances, and billing support.