Napoleon P500VXRSIBNKPHM Phantom Prestige 500 Series Smart Freestanding Gas Grill with 82000 Total BTU, Backlit Control Knobs and JetFire Ignition in Matte Black (Natural Gas)

Phantom Prestige® 500 Connected RSIB

The stunning, matte black, Phantom Prestige 500 Connected,  Gas Grill with Infrared Side and Rear Burner is a dynamic evolution in grilling, featuring Wi-Fi and Bluetooth that brings you closer to your grilling experience than ever before. Cast stainless steel cooking grids are virtually maintenance-free and produce exceptional sear marks. Monitor temperatures, set timers, get cook assistance, and receive high-temperature warnings—all from your smartphone. With included temperature probes and an integrated LCD display, you'll always know exactly what's happening inside your grill. A larger rotisserie burner and infrared sear station provide enhanced performance. LED Control Knobs illuminate for nighttime entertaining and feature SafetyGlow™, glowing red for added safety when the gas is on. The stow-away warming rack and hidden tool hooks provide extra prep space. Experience connected living and unique cooking methods with the compelling Prestige 500 Connected Gas Grill.

• Connected
• Jetfire Ignition

Stylish Matte Black

Durable matte black finish on all surfaces including handles, badging, and side shelves

Large Rear & Side Burner

Larger rotisserie with included heavy duty rotisserie kit and increased infrared sear station size

Low Maintenance

Upgraded cast stainless steel grids sear like cast iron, are maintenance free like stainless, paired with easy clean grease management will keep the BBQ grill cleaner, longer

Easy Temperature Management

Integrated temperature probe ports protected from elements

BBQ Made Easier

Guidance and cook assist ensure every meal is cooked perfectly

More Space

6 integrated tool hooks are hidden providing more space on side shelves for prep and staging

More Cooking Area

The upgraded multifunctional grilling rack is ideal for entertainers and makes grilled appetizers easy

Rugged Wheels

Industrial locking casters for easier movement and stability

Backlit Control Knobs

The LED Control Knobs make night-time entertaining a breeze, glowing red with SafetyGlow™ when the gas is on as a safety feature.

Lifetime Warranty

Lifetime Bumper To Bumper warranty provides peace of mind

Matching Products

• Matching Grill Cover 61500
• Matching Cast Iron Charcoal and Smoker Tray 67732
• Matching Smoker Box 67013
• Matching Grill Mat 68001
• Matching Cast Iron Griddle 56041
• Matching Grease Tray 62007

• Matching Warming Rack 71500

Why Buy Napoleon Phantom Prestige® 500 Connected RSIB Gas Grill

• Smart Connectivity: Monitor internal temperatures, receive alerts, set timers, and get guided cooking assistance using WiFi and Bluetooth through Napoleon’s mobile app.
• Premium Design & Materials: The elegant matte black finish offers a modern aesthetic, while durable cast stainless steel cooking grates provide excellent heat retention and impressive sear marks with minimal upkeep.
• Superior Performance: Equipped with powerful burners, an infrared side burner for steakhouse-quality searing, and an infrared rear burner for rotisserie cooking, this grill delivers consistent, professional-level results.
• Enhanced Cooking Experience: Includes integrated temperature probes with an LCD display for precision monitoring. The SafetyGlow™ LED control knobs glow red when the gas is on, adding safety and visibility during nighttime grilling.
• Convenience & Functionality: A large grilling area accommodates multiple dishes at once. Features like a stow-away warming rack and hidden tool hooks add convenience without compromising space or aesthetics.
• Quality Construction: Built to last with high-end materials and craftsmanship, including industrial locking casters for easy mobility and stability. Backed by Napoleon’s reputation for durable and reliable grills.

• Versatile Cooking: From standard grilling to rotisserie, high-heat searing, or using a pizza stone, the Phantom Prestige 500 offers flexible options to suit a variety of culinary styles.

Frequently Asked Questions

Q: Does the grill require assembly?

A: Yes. The grill arrives in a large box and requires approximately 1–2 hours to assemble. Assembly involves organizing the parts, routing the gas connection, and securing components such as the shelves and grill guards.

Q: What components are included with the grill?

A: The grill includes:

• Stainless steel burners
• Stainless steel sear plates
• Porcelain-enameled cast iron cooking grids
• Upper warming rack
• Rotisserie kit with an infrared rear burner

Q: How does the grill monitor cooking temperatures?

A: The connected version of the grill comes with:

• Three meat probes
• A grate-level temperature sensor
• A smartphone app that displays real-time internal and grate-level temperatures

Q: How are the connected features powered?

A: The grill's connected features, including Bluetooth connectivity and knob lighting, are powered by a battery pack.

Q: How do I reset the gas regulator if it trips?

A: To reset the regulator:

• Turn off the gas tank valve
• Disconnect the regulator
• Ensure all burner knobs are in the OFF position
• Wait at least 5 minutes
• Reconnect the regulator
• Slowly open the gas tank valve over 20–30 seconds

• Turn on one main burner and let it run for about a minute

Pros and Cons of Napoleon Phantom Prestige® 500 Connected RSIB Gas Grill

Pros

• Premium Features: Offers an infrared “Sizzle Zone” side burner for high‑heat searing, a large infrared rear burner for rotisserie cooking, and upgraded cast stainless steel cooking grates.
• Excellent Grilling Results: The cast stainless steel grates yield strong sear marks, are more durable than standard grates, and reviewers say the heat distribution is even for reliable cooking.
• Integrated Smart Technology: “Connected” capabilities—WiFi and Bluetooth—let you monitor temperature, set timers, and check fuel levels via an app. It also has an LCD display to show internal temperatures.
• Sleek Design: Matte black finish with stylish handle accents delivers a modern, upscale look.
• Safety Features: SafetyGlow control knobs light up red when gas is on—providing a visual cue, especially useful for grilling at night.
• Convenient Upgrades: Comes with a versatile warming rack and a heavy‑duty rotisserie kit for broader cooking options.
• Easy Assembly and Storage: Most users find it fairly simple to put together; includes hideaway tool hooks and a side shelf for extra workspace.

Cons

• Unreliable Smart Features: Several users report that the temperature probes and mobile app are inconsistent and sometimes inaccurate, which diminishes the value of the “Connected” features.
• Ignition Issues: Some burners—especially the side sear burner—are reportedly tough to light and may require multiple tries, particularly in windy conditions.
• Quality Control Variability: Problems like burners not igniting properly, faulty control knobs, or misaligned doors have been mentioned—some buyers even report having more than one defective unit.
• Performance Concerns: A few users coming from earlier Napoleon Prestige models say the newer model’s heat output is lower, with the side burner taking longer than expected for simple tasks.
• Minor Design Shortcomings: The grill hood may feel a bit loose; the magnets on the doors are light and may not hold tightly on uneven ground; storage in the cabinet is limited.
• High Price vs. Reliability: Given the premium cost, many feel that the reliability issues in electronics and ignition are a significant downside.

Conclusion

The Napoleon Phantom Prestige 500 Connected is a feature‑rich, high‑end grill that excels in core grilling performance—great searing, robust burners, stylish design, and useful extras like the rotisserie kit. However, if you’re buying mainly for the smart features, you may encounter issues with probes, app consistency, or ignitors. For buyers who prioritize strong grilling capability and design and are willing to be flexible with smart tech, this grill is compelling. But if dependable “Connected” features are essential, researching other owners’ experiences is wise before making a decision.