Hear how customers rate ShopAppliances.com
Read what homeowners, builders, and designers say about our pricing transparency, order follow-through, and problem-solving support before you place your own order.
Verified customers only
Every review is tied to a real order and screened before publishing.
Service you can measure
See ratings on speed, communication, and post-sale support.
What to expect
From first quote to installation day, learn where we shine and how we improve.
Replies in under one business hour
4.7
out of 5 stars
Based on 263 verified reviews from Google & ShopAppliances.com
Verified based on 263 submissions
“They made coordinating our full kitchen renovation feel effortless.”
Alexandra in Austin, TX upgraded five luxury appliances with our concierge team guiding every step.
98% of shoppers rate our guidance as "outstanding"
From first consultation to post-install care, a dedicated appliance expert has your back.
Custom packages for builders & designers
We collaborate with trade partners on spec packages, exclusive incentives, and flexible logistics.
Coast-to-coast coverage
Seamless coordination with vetted carriers ensures your appliances arrive ready for installation.
What customers are saying
We combine Google reviews with stories submitted directly to ShopAppliances.com so you can explore every experience in one place.
Eddy Serrur
about 21 hours ago
keep shopping
Amazing products some of the best quality really love everthing about this business and all there products top one in my books 5 stars on yelp to
Matthew Hampton
about 21 hours ago
So while I was waitng for updates on my…
So while I was waitng for updates on my order ( a dishwasher) I googled the company and was very worried. When you read the reviews the company is absolutely destroyed online. Well I don't know if I got lucky or the reviews were off but my experience with them was quite nice. Other then they took the Max amount of time in the delivery window, everything else was fantastic.
Cheryl Son
2 days ago
Almost 4 weeks later
It’s been since May 8th that purchased a kitchenaid dishwasher and still do not have it. Trucking company has had it since May 17th and still cannot give me a delivery date. It’s been the most frustrating time and a purchase I would advise anyone to not ever do
Laurel Churchman
17 days ago
Oven problems from the start
I have a dual fuel two oven setup. The two ovens cook at completely different temperatures than what they are set on. Each by a 10-50 degree differences. I have to turn one way down below the needed temperature and the other oven has to be set way above. I do not recommend purchasing from here verses a local dealer. A local dealer can send someone over right away to fix the problem. I feel totally robbed with these ovens and regret the purchase.
JEFFREY LEVINSON
19 days ago
Working with ShopAppliance was wonderful
Working with James was a pleasure from beginning to end … so much so that I ordered a dishwasher the next day … James was very professional and KNOWLEDGEABLE which gave me comfort with his suggestions to buy a much better model than what I originally chose for only a few dollars more after the mfg rebate!
Matthew
19 days ago
40" Ilve dual fuel range.
40" Ilve dual fuel range. First part of this review is on Shop Appliance. I was looking for the Ilve 40" range but couldn't find anyone that knew anything about it. That is until I called Shop Appliances. I got sales person Natasha on the phone she was great she new all about the Ilve line of ranges, she answered all my questions as the reviews on Ilve ranges were mixed. If you are lucky enough to get her as a sales person it is your lucky day. The range came with a little cosmetic damage. When I called Natasha she immediately put me in contact with Bill in the damage department. Bill was also great took care of my problem and sent it to Ilve which they too took care of my problem. Two great people at Shop appliances. Now to the review of the range. It is such a beautiful addition to our kitchen we love it. We have had it for 2 months now there is a little learning curve on starting the burners but no problems with them. The ovens are great. The only thing that won't fit in the larger oven is a regular size cookie sheet. Overall we are very pleased with the range. Would have loved to get the 48" one but our space only takes the 40" one. Thanks again to Natasha & Bill for all your help.
Caryn Dodic
19 days ago
Great pricing…
James gave us great pricing on a set of Speed Queen washer & dryer. It was close to $500 less than a local competitor. He communicated in a prompt manner and provided a complete quote which met our needs. We highly recommend Shop Appliances for any appliances you need.
Izzy Mosseri
19 days ago
Amazing experience
Amazing experience, loved everything about it and was very quick with it
Solly Hara
19 days ago
I had a great experience they are very…
I had a great experience they are very professional quick and very respectful
Sol
19 days ago
Unreal the products were phenomenal…
Unreal the products were phenomenal would 100% recommend