Shipping Policy

In-Home Delivery

Our primary delivery method for most major appliances. This service is designed for convenience and peace of mind: our delivery team brings your appliance inside your home to your room of choice, includes one flight of stairs, and follows our Open & Inspect policy with you at delivery so any visible issues can be addressed right away.

If your home requires more than one flight of stairs, additional stair-carry fees may apply based on the delivery conditions.

Includes:

• Room-of-choice placement inside your home (or garage, if preferred).
• One flight of stairs included; additional flights may have applicable fees.
• Open & Inspect policy at delivery for both customer and carrier confirmation.
• Optional installation and haul-away add-ons for eligible products, selected on the cart page and completed during the same delivery appointment.

White Glove Delivery

White Glove Delivery is an upgraded service option for customers who want an even more complete delivery experience. It includes room-of-choice placement, debris removal, and the same Open & Inspect policy at the time of delivery.

Includes:

• Room-of-choice placement by the delivery team.
• Debris and packaging removal after delivery.
• Open & Inspect policy at delivery.
• Optional installation and haul-away add-ons for eligible products, selected on the cart page and completed during the same delivery appointment.

Curbside Delivery (FedEx Freight or Alternate Carrier)

If your ZIP code is outside our in-home delivery radius, your order ships via FedEx Freight LTL or a comparable partner carrier. The driver will deliver to the front door, back door, or garage and a signature is required upon receipt.

Important:

• Room-of-choice placement is not available.
• Installation and haul-away services are not provided for curbside deliveries.
• Packaging removal is not included.

Curbside delivery charges shown at checkout are fixed estimates. In very rural or hard-to-reach locations, the actual carrier quote can be higher or service may be unavailable. If that happens, we will contact you to confirm the updated shipping quote or review cancellation options. We recommend calling our team to confirm exact rates when this appears in checkout.

Northeast

Key States: NY, NJ, PA, MA, CT, RI, NH, VT, ME

Top Cities: New York City, Brooklyn, Philadelphia, Boston, Providence, Hartford, Albany, Buffalo, Pittsburgh, Portland

Mid-Atlantic

Key States: MD, DE, VA, WV, Washington, D.C.

Top Cities: Washington, D.C., Baltimore, Alexandria, Arlington, Richmond, Norfolk, Virginia Beach, Wilmington

Southeast

Key States: FL, GA, NC, SC, TN, AL, MS, KY

Top Cities: Miami, Orlando, Tampa, Atlanta, Charlotte, Raleigh, Charleston, Nashville, Memphis, Birmingham, Louisville, Asheville

Midwest

Key States: IL, OH, MI, IN, WI, MN, IA, MO, KS, NE

Top Cities: Chicago, Cleveland, Columbus, Detroit, Indianapolis, Milwaukee, Minneapolis, St. Louis, Kansas City, Omaha

South & Central

Key States: TX, OK, AR, LA

Top Cities: Houston, Dallas, Austin, San Antonio, Oklahoma City, Tulsa, Little Rock, New Orleans, Plano

Mountain & Southwest

Key States: AZ, NM, CO, UT, NV, ID, MT, WY

Top Cities: Phoenix, Scottsdale, Tucson, Albuquerque, Denver, Colorado Springs, Salt Lake City, Las Vegas, Boise, Billings, Vail, Prescott

West Coast

Key States: CA, OR, WA

Top Cities: Los Angeles, San Diego, San Jose, San Francisco, Sacramento, Portland, Seattle, Tacoma, Santa Barbara

Alaska & Hawaii

Delivery Available: Yes — shipping fees apply

Service Notes: Delivery is available on most products. White glove delivery and installation are not available in these regions; all deliveries are curbside only.

Remote & Hard-to-Reach Areas

We proudly ship to remote and rural areas across the U.S. Delivery types may vary depending on your location.

• White glove delivery and installation may not be available.
• Curbside delivery is standard for most appliances.
• Shipping times may be longer than standard delivery windows.